Only Helpful Words


“This call may be recorded for quality assurance.”

How many times have I heard this recording or something similar after dialing the number of a business?

It doesn’t really matter what business it is anymore; you could be calling your doctor, the electric company or a fabric store.

It seems that everyone is concerned about “quality assurance.”

Well, now.

Exactly what is quality?

And how do they propose to achieve assurance of it by recording your conversation?

I have my own thoughts about the answer to that question, but the whole idea brings up a different, parallel thought.

What if every time you had a conversation with anyone in person or on the phone, you both heard a little musical tone and then the words, “This conversation is being recorded for quality assurance?”

Would that have any effect on what words you chose to say?

How about the tone of voice you used to say them with?

If someone could actually play back your conversation, would you think twice about your role in the exchange?

The truth is, your conversations ARE being recorded.

Not exactly by an electronic source, but recorded, none the less.

First of all, God hears every word.

He remembers everything, so He will always know what you have said.

Secondly, the people you are talking to at any moment often remember the words that you are saying to them, even when you may forget.

Thirdly, if even for a short time, you are recording in your own mind what escapes from your mouth.

Five minutes later or the next day, week or year, you may still be very aware of your part in a past conversation.

For me, I think it would be a good idea if I always spoke as if my words were being recorded—

not just for quality assurance, but to please God.


Do not use harmful words, but only helpful words, the kind that build up and provide what is needed, so that what you say will do good to those who hear you.

—Ephesians 4:29

Click image to enlarge.


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